Pursuant to Legislative Decree No. 22/5/99. 185 the customer is entitled to withdraw no later than 30 working days from receipt of goods purchased on the site www.broccolistore.it, the reason for its return.
To withdraw from the contract the customer has to enter his account, created at the time of registration and follow the steps therein, within the limit of 30 calendar days following receipt of the goods, once this course period will no longer be possible to make the return .
PAN OF BROCCOLI BROCCOLI snc Cesidia & C offers two ways to get your refund:
• a "Voucher" valid for other purchases on the site www.broccolistore.it
• "Money money" according to the methods chosen for the payment of goods:
- Wire transfer
- Direct reimbursement PayPal
Choosing the "Redemption Voucher" the return of the parcel will be totally at our expense. The client will be exonerated from any responsibility for the return shipping. The courier charge of the transport will be directly at the customer's premises for collection.
Once you have received the package the seller will check the condition of the goods and if all the directions have been complied with will confirm the acceptance of the return. Immediately followed by the issuance of vouchers to be reused for a new purchase.
By choosing the "Redemption current account" the shipment of goods is borne by the customer will have to send in our warehouse no later than 15 working days the parcel.
Once the seller has received the parcel will carry out the necessary checks and accepted the return will send a bank transfer to the bank account (or PayPal account) specified by the customer during the return process. The cost of shipping will be deducted from the refund of the returned object.
For any mode of choice made, the customer is required to download the documentation from your personal area on the site www.broccolistore.it and follow the signs.
The redemption value will always be equal to the value of the item purchased, excluding costs of delivery and cash on delivery and in the case of an item or refund on most items sold which exceed the threshold of the gratuitousness of this expedition will be canceled upon redemption. The amount of shipping is € 6.00.
To get the Return Policy and must conform to the preceding paragraphs is mandatory to follow the following points:
1) The process for return must be made no later than 30 working days through its client area, following the steps clearly indicated, will not be validated requests made by e-mail or phone
2) The items being returned must not in any way show signs of wear and / or use
3) Items being returned must obligatorily be returned in their original packaging, any ancillary equipment must be returned, the sole of the footwear shall be clean and free from any scratches, dirty soles and / or consumed will be grounds for non-acceptance of the return so as the lack of accessories that alter the value and hence the ability to resell the product
4) The procedure of return for the refund shall be valid only once and therefore will not be accepted or made multiple shipments for the same order
Once all of the terms and particulars required by paragraphs 1,2,3,4 have been met, the Seller shall make a refund in the method chosen by the customer. The acceptance of the return or non-acceptance will be made by the Seller no later than 5 days after receiving the package from the customer. The timing of reimbursement are as follows:
• The refund via Voucher is automatic and is issued to the customer in the moment of acceptance by the Seller of the return
• The reimbursement through "reimbursement account" will be made no later than 15 working days following the acceptance of the return by the Seller
• For the purposes of the validity of the right to withdraw all of the terms must be met, if this were not the case the customer is not entitled to a refund of amounts previously paid or the issuance of any Voucher